FAQs

How does it work?

You place your order for Halloween products through this website and it be available for collection or delivered over Halloween weekend in the slot you selected.

Is there a minimum order amount?

Yes the minimum order spend is £15.

Can I pay by cash?

We only accept card payments for Halloween orders sorry.

I haven’t received any confirmation of my order?

All order confirmations are sent to the email address provided during checkout. Please check your junk mail as confirmations are known to sometimes end up in there. Your confirmation should have all the information with regards to your delivery so please read it carefully.

Can I order full cakes using this service as I have a birthday or celebration coming up?

We don’t deliver full cakes using this service sorry, only the items listed on the website are available at this moment in time.

Can I order as a gift for someone else?

Yes of course can! If you put a little message in the Notes section we can include it on a card so the recipient knows who the order is off. Please make sure you know that someone will be home to receive the order during your allocated delivery time.

Can I place orders by telephone?

Unfortunately not sorry, we only take online orders for this service

Where is your shop?

Our shop and bakery where all our stock is made is based on Prescot Road Business Park in Old Swan, L13 3AS. All our orders are delivered out of there. 

What happens if I’m not in when my order is delivered?

We would advise that you please make sure that somebody is in to receive your order during your given delivery day and timeslot. Upon your request we may be able to leave a delivery with a neighbour but can’t be held responsible for the condition you receive your treats in from them

I’m only home for part of the delivery window, can my order be delivered then?

Unfortunately it would not be logistically possible to select a specific time inside of the delivery window for us to deliver your order. As we have many deliveries the route is planned in advanced and can’t be changed

How long will my items last?

Most items last 3 days in the fridge. Any fresh fruit (e.g. Strawberries) will last for a shorter length of time